In order to have the right to return the purchased product for any reason, we have to be notified by email at firstname.lastname@example.org, within a time frame of 7 days. The customer is obliged to return the product in perfect condition, in its original packaging (box, etc.) which should not be damaged / damaged, including all content of the original packaging. The receipt or invoice must also be included in the package, in order to accept the return of the product.
By returning the purchased product, we will refund the value of the product we received from you, excluding shipping costs, once the products has been received on a perfect condition and it has been checked.Return shipping costs, as well as additional shipping costs due to paying preferences (eg cash on delivery), are not included in refund. Refund will be deposited to your bank account within 14 days, after the return of the purchased product. If any the above is not in value, we reserve the right not to accept the withdrawal.
Return Policy, Exchanges & Cancellations of Orders
1. The buyer has the right to return a product within 7 days of receipt, asking for a refund, for any reason, as long as the above procedure is followed: a. Sending an Email to our company within 7 days of receipt including
(a) the invoice or receipt number
(b) the title of the artwork
(c) the reason of return, exchange or cancellation of the order and
(d) a request for exchange with another project or refund. b. Returning the product at the original good state it was received at the first place. c. Returning the product in its original, unused packaging (which the Buyer must retain for this purpose)
2. The Seller is not responsible for any damage caused to any product at any time after receiving the Order. Any refunds for products damaged after receiving the order won’t be accepted.
3. The refund will be deposited within 14 days, after receiving the returned product by the Buyer in its original good condition. The returning shipping cost will not be included at the refund, as well as any additional export or customs costs etc that were charged during the transportation of the product to or from the client.
4. Buyers have the right to request an immediate cancellation of the order within 3 hours of the order, by sending an email to the website address.